Privacy Policy

Last Updated: January 9, 2026

MacHTML ("we", "us", or "our") values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information.

By using our services, you agree to the information collection and use practices described in this Privacy Policy. If you do not agree to this policy, please do not use our services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Email address, name (optional), and password provided during registration
  • Payment Information: Processed by third-party payment providers; we do not store full payment card information
  • Contact Information: Information you provide via ticket system or customer support
  • Service Configuration: Server configurations, regions, etc. selected by you

1.2 Information Automatically Collected

  • Log Data: IP address, browser type, operating system, access time, pages visited
  • Device Information: Device type, unique device identifiers
  • Usage Data: Service usage, resource consumption statistics
  • Cookies and Similar Technologies: Used to record preferences and improve user experience

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide Services: Create and manage your account, provide cloud server services
  • Process Transactions: Process payments and issue invoices
  • Customer Support: Respond to your inquiries and provide technical support
  • Service Improvement: Analyze usage patterns to improve our services
  • communications: Send service notifications, updates, and marketing messages (you can opt-out)
  • Security: Detect, prevent, and respond to fraud, security issues, and technical problems
  • Compliance: Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers to help us operate our business, such as:

  • Payment processors (Alipay, WeChat Pay, credit card processors)
  • Cloud infrastructure providers
  • Customer support tool providers
  • Analytics service providers

3.2 Legal Requirements

We may disclose your information if required by law or to protect our rights:

  • Comply with legal process or government requests
  • Enforce our Terms of Service
  • Protect the rights, property, or safety of us, our users, or the public

3.3 Business Transfers

If MacHTML is acquired, merged, or sells assets, your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information:

  • Encryption: Use SSL/TLS to encrypt data in transit
  • Access Control: Restrict employee access to personal information
  • Security Audits: Regular security assessments and vulnerability scans
  • Password Protection: Use industry-standard password hashing algorithms
  • Physical Security: Data centers equipped with physical security measures

Please note that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use Cookies and similar technologies to improve your experience:

Necessary Cookies

Maintain session state, remember login information

Functional Cookies

Remember your preferences (e.g., language selection)

Analytics Cookies

Help us understand website usage (using Matomo self-hosted analytics)

You can manage Cookie preferences through browser settings. Please note that disabling certain Cookies may affect website functionality.

6. Your Privacy Rights

Subject to applicable data protection laws, you may have the following rights:

  • Right to Access: Request access to personal information we hold about you
  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information
  • Right to Restriction of Processing: Restrict our processing of your information
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Object: Object to our processing of your information
  • Right to Withdraw Consent: Withdraw your consent at any time

To exercise these rights, please submit a ticket via the Console.

7. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ. We take steps to ensure that your data is treated securely, including using standard contractual clauses and other appropriate safeguards.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites. We encourage you to read the privacy policy of every website you visit.

10. Privacy Policy Updates

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last Updated" date at the top. For material changes, we will notify you via email or website notice. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us via:

General Support Email: [email protected]

Ticket System: Log in to Console to submit a ticket

Online Support: 24/7 Online Support

12. Region-Specific Rights

EU Users (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.

California Users (CCPA)

If you are a California resident, you have specific rights under CCPA, including the right to opt-out of the sale of personal information (we do not sell personal information).

Thank you for trusting MacHTML with your privacy!